Stephen Shaw is the Founding VP of Customer Development, where he focuses on building trusted relationships with the diverse stakeholders navigating the platform. Stephen brings to Zonilyze a career defined by customer advocacy, strategic thinking, and bridging the gap between advanced technology and real-world outcomes. Since 2009, he has specialized in translating between technical teams and business stakeholders, ensuring that customer needs directly shape product direction. At the company, Stephen applies this skill to a new frontier; working closely with a wide range of industry professionals to ensure the company’s AI models are informed by real-world pain points and deliver meaningful value. Rather than approaching the space as a domain authority, Stephen’s strength lies in listening, translating, and strategizing. He collaborates with founders, engineers, and early adopters to align product development with user experience, helping the company uncover and serve its emerging customer base. As part of the founding team, Stephen plays a critical role in shaping go-to-market strategy, establishing early relationships, and building the connective tissue between technological innovation and industry adoption. He is based in Belchertown, MA and Kennebunkport, ME.
